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Gourmet Tea Store: teacuppa.com 
US/Canada
Order By Phone 661-878-7832info
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Shipping Information
Worldwide shipping cost at $8.00! FREE upgrade to express shipping for orders of $40 and above.

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Latest Updates

Added : 2014 Spring Teas, Xihu Long Jing Green Tea, Bi Luo Chun Green Tea, Green Needle Tea, Mao Jian White Tea, Pai Mu Tan White Tea

TeaCuppa Guarantee

TeaCuppa GuaranteeTeaCuppa's is dedicated to delivering the FRESHEST and FINEST quality teas to every customer.

Our teas are personally hand-selected from some of the most famous tea farms around the world and we are so confident in the quality of our teas that we are able to offer a full, money back guarantee!

See TeaCuppa Gourmet Tea Store Reviews at Bizrate.com

 

 
See Tea Library for tea related information.
 

Shipping & Delivery

Orders placed are usually shipped within two business days. Unless the tea is out of stock, we might take 5-7 days to ship it. We offer three types of shipping methods:

Standard ShippingExpress Shipping
Standard Shipping or Air Mail Parcel rate is flat charge of $4.00 to any destination in the world. Every orders totaling $50 and above will be shipped free of charge. Orders usually take 8 to 20 days to arrive depending on the location. Express Shipping rate is calculated based on weight and destination. Orders usually take 3 to 5 days to arrive. This shipping method will allow packages to be fully traceable.

*Notes: Not all countries allowed tea shipment via express delivery.

 

Note:
  1. During holidays, order processing and/or shipping may be slightly delayed. There will also be some delay during Christmas season.
  2. We do not ship or deliver on holidays and Sunday.


APO/FPO Military Shipping and Handling Information

Yes we do ship packages to APO/FPO addresses. We ship the packages via normal air parcel. Tracking information is also not available. This is because the package is handled by the military system itself. Overnight shipment is not available for this option.


Late or Lost Orders

In the event that an order shipped using Standard Shipping is late, there is a 45 days waiting period from notification to TeaCuppa before the order is considered officially "lost". Usually, these delays are attributed to the customs process and are beyond our control.


Returns & Exchanges

We guarantee your satisfaction with all TeaCuppa merchandise. If for any reason you are not completely satisfied, please contact us within 7 days of receipt of your order to arrange for a return and refund your money upon receiving the return merchandise. Returned products must be in their original condition and packaging.

Shipping Refund

We will refund shipping costs only if the return is a result of our error.

Refund

Please allow 7 days (upon receiving return merchandise) for your credit card to be credited in case of a refund.


More Information

If you still cannot find the answer to your question, please contact us. Our Customer Service representative will reply your message within 24 hours.