Shipping & Delivery

Orders placed are usually shipped within two business days. Unless the tea is out of stock, we might take 5-7 days to ship it. We offer three types of shipping methods:

Note:
  1. During holidays, order processing and/or shipping may be slightly delayed. There will also be some delay during Christmas season.
  2. We do not ship or deliver on holidays and Sunday.

APO/FPO Military Shipping and Handling Information

Yes we do ship packages to APO/FPO addresses. We ship the packages via normal air parcel. Tracking information is also not available. This is because the package is handled by the military system itself. Overnight shipment is not available for this option.

Late or Lost Orders

In the event that an order shipped using Standard Shipping is late, there is a 45 days waiting period from notification to TeaCuppa before the order is considered officially "lost". Usually, these delays are attributed to the customs process and are beyond our control.

Returns & Exchanges

We guarantee your satisfaction with all TeaCuppa merchandise. If for any reason you are not completely satisfied, please contact us within 7 days of receipt of your order to arrange for a return and refund your money upon receiving the return merchandise. Returned products must be in their original condition and packaging.

Shipping Refund

We will refund shipping costs only if the return is a result of our error.

Refund

Please allow 7 days (upon receiving return merchandise) for your credit card to be credited in case of a refund.

More Information

If you still cannot find the answer to your question, please contact us. Our Customer Service representative will reply your message within 24 hours.