Getting our Emails

Not getting our email replies? Why? Because ISPs (Internet Service Providers) and Mail service providers like Yahoo! and Hotmail must have blocked our replies or move them to Junk Mail folder. If you do not check your mail frequently, the chances are our replies have been deleted.

How do I know if my email from TeaCuppa.com gets blocked?
We will send you

1. A confirmation right after you placed an order with us. You should get the email in few seconds once you have successfully put an order with us.
2. A notice when your order has been shipped.
3. A confirmation when you submit an enquiry/feedback to us by using our contact us form.

We reply all emails we get. If you submitted few emails and got no reply from us. You might have a problem so please read on.

Whitelisting us in your e-mail program, spam filter, and mail service

To make sure you receive our e-mail you must make sure we are "whitelisted" in your e-mail program, spam filter, and ISP.

Example: Adding our email address customerservice@teacuppa.com to your Contact List or Address Book. Always allow us in your Safe List. Each email client has their own configuration so please try to take a look at your ISP or Email Client helpdesk system.

More Information

If you still cannot find the answer to your question, please contact us. Our Customer Service representative will reply your message within 24 hours.